Frequently Asked Questions
Shipping & Handling
Shipping rates are based on your address and the weight of items you are purchasing. There is a $3 Base Shipping Charge per order. Discounts cannot be applied towards the Shipping or Handling fee.
Tracking Your Order
All packages ship from Chicago, Illinois via USPS. We only provide shipping to Continental U.S. Through USPS First Class or Priority Shipping, delivery may take up to 5 to 10 business days. You will receive an email once your order is shipped out, and you will be able to track your order by the tracking number that is provided in that email.
Picking Up Your Order at the Museum Store
Do you live in Chicago or in town for a visit? Fabulous! You can choose to pick up your order in person at the Driehaus Museum Store, located at 40 East Erie Street, Chicago, IL.
First, complete your order on https://shop.driehausmuseum.org/. For Shipping method, select "HOLD FOR PICKUP (Museum Store within 7 days)" option. Once you receive an email saying "Your Order is Ready for Pickup", visit the Museum Store at your convenience during regular open hours (Tue-Sun 10am-5pm, Closed Mondays and major holidays). Remember to bring your order confirmation and a form of Government-issued ID. We will hold your purchased items for up to 7 days.
*Note: In accordance with City of Chicago Checkout Bag Tax Law, there is a cost of 7 cents per shopping bag. You may purchase it when you come pick up your order. Otherwise, feel free to bring your own reusable bag.
Refund & Exchange Policy
Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, please return the merchandise within 30 days for an exchange or refund in the form of original payment. Gift recipients will receive a merchandise credit. Please note:
- Items returned must be in its original packaging in salable condition
- If your merchandise arrives damaged, please contact us immediately at 312-482-8933 ext. 40
- Shipping and handling charges are not refundable
- All vintage and antique items are Final Sale
Return the package via UPS or insured Parcel Post to:
The Richard H. Driehaus Museum
c/o Museum Store
25 E. Erie Street, Chicago, IL 60611
Merchandise can also be returned directly to Museum Store. Please bring in the items you wish to return along with your order confirmation to us at 40 East Erie Street, Chicago, during normal Museum hours.